Your satisfaction illuminates our purpose. If returns are necessary, here is a clear guideline:

1. Return Window
Requests accepted within 30 days of delivery.

2. Condition Requirements

• Items must be unused, undamaged, and in original packaging.

• Proof of purchase required.

3. Non‑returnable Items

• Custom or special-order fixtures

• Light bulbs or consumables

• Clearance or final‑sale items

• Damaged due to improper installation

4. Return Request Steps
Email [email protected] with photos and order information. Approved requests will include return instructions.

5. Shipping Your Return
Use a trackable method and include all original components, packaging, and paperwork.

6. Refund Process
After we receive and inspect items, refunds are processed to the original payment method within 5–10 business days, excluding original or return shipping costs.

7. Exchange Options
Exchanges are handled on a case‑by‑case basis—email us to check availability and instructions.

8. Gift Returns
Returned gifted items in resale condition qualify for store credit, issued by email.

9. Faulty / Damaged Items
If an item arrives broken, send photos and order details. We’ll arrange a refund or replacement free of charge.

10. Costs for Return Shipping
Standard return shipping is the customer’s responsibility unless the item is flawed or misclassified.

11. Questions or Issues
We’re happy to help: [email protected]